Here you can find useful information for browsing our webshop as well as other helpful links. Please let us know should you have any further questions, we will be happy to assist you.
You can reach us at following business hours:
Monday - Thursday 9:00am - 12:pm and 1:00pm - 5:00pm
Friday 9:00am - 2:00pm
Or per e-mail: firstname.lastname@example.org
You can find a list of shipping costs here
For delivery and billing address within the European Union the following applies: According to legal provisions you may return the online purchased goods within 14 days just by notifying us, if the goods don’t show any damages or traces of usage. On return of goods you would have to bear the costs of return. We would ask you to send the goods, postage paid, to our address:
1220 Vienna, Austria
For returns received unfranked the shipping costs charged by the forwarder would be deducted from the credit to the customer. Your legally provided right to return goods within 14 days may be exerted as well by bringing the goods to one of our Ludwig Reiter stores. Further to the legal provisions for online sales you may exchange the online purchased goods within four weeks after delivery in one of our Ludwig Reiter stores against other products or a credit voucher. Any warranty claims, whenever they arise, may as well be presented in one of our Ludwig Reiter stores.
For delivery and billing address outside the European Union: Please note that from outside the EU returns to the webshop are not possible, however you could bring the goods to one of our Ludwig Reiter stores for exchange.