Right of withdrawal

As a customer within the EU you have the right to withdraw from this contract within forteen days without giving any reason.

For deliveries outside the EU a right of withdrawal is not provided.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must send us (Ludwig Reiter Schuhmanufaktur GmbH, Weingartenallee 2, A-1220 Vienna Donaustadt, Tel.: +43-1-2559300, Fax: +43-1-2559300-77, Email: webshop@ludwig-reiter.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back
or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before expiry  of the period of fourteen days. All goods are to be returned at the consumer’s cost. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample Withdrawal Form

(If you wish to cancel the contract, please fill in and return this form)


Ludwig Reiter Schuhmanufaktur GmbH
Weingartenallee 2
A-1220 Vienna Donaustadt

Fax: +43-1-2559300-77

Herewith I/we (*) withdraw from the form me/us (*) finalized contract for the purchase of the following goods (*)/the fulfilment of the following service (*)

Ordered on (*)/received on (*)

Name(s) of the  consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only by notification on paper)



(*) Delete as applicable.