General Terms and Conditions and Customer Information

A. General Terms and Conditions

1. Service provider and contractual partner

Ludwig Reiter Schuhmanufaktur GmbH
Weingartenallee 2
A- 1220 Vienna Donaustadt

UID-Nr.: ATU57608119
FN: 242908V
FB-Gericht: Handelsgericht Wien
Seat: A- 1220 Vienna Donaustadt, Weingartenallee 2, Austria

Tel.: +43-1-2559300
Fax: +43-1-2559300-77

Customer service and complaint management

Please contact our customer service for questions and complaints you can reach us at following hours (Tel.: +43-1-2559300-53):
Mon - Thur 9:00 -12:00 and 13:00 - 17:00 as well as Fri 9:00 - 14:00
Or per e-mail at

2. Scope of application, definitions

- These General Terms and Conditions (GTC) shall apply to all our deliveries to consumers (§ 1 KSchG).
- Consumers are consumers within the meaning of the Consumer Protection Act (KSchG) and thus natural or legal persons who are not entrepreneurs. An entrepreneur is someone for whom the transaction is part of the operation of his business. An enterprise is any permanent organisation of independent economic activity, even if it is not profit-oriented. Legal persons under public law shall always be deemed to be entrepreneurs.
- The conclusion of contracts is only possible for persons who have reached the age of 18.

3. Conclusion of contract

- The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order.
- By clicking the "Place order" button at the end of the ordering process, you make a binding contractual declaration to purchase the items in the shopping basket.
- The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.

4. Prices and shipping costs

- All prices stated in the online shop are total prices. The total prices include all price components including the applicable statutory value added tax. Additional customs duties and fees apply for deliveries to non-EU countries. Further information can be found, for example, at and on import turnover tax at and specifically for Switzerland at
- We charge the costs for packaging and shipping (shipping cost share) separately. For details of the shipping costs and thresholds for a delivery free of shipping costs, please refer to our shipping costs table .

5. Terms of payment

We offer the following payment options:

- Payment by SOFORT Überweisung (Bank Transfer)
SOFORT Überweisung is an innovative payment method provided by SOFORT Austria GmbH, Mayerhofgasse 1/20, A-1040 Vienna. The use of SOFORT Überweisung requires that you participate in the online banking of your house bank with PIN/TAN procedure. Via the secure payment form of SOFORT GmbH, which is not accessible to merchants, SOFORT Überweisung automatically carries out a transfer from your bank account to our online shop account in real time after conclusion of the contract.
- Payment by credit card
Through our payment service provider Unzer Austria GmbH, Grüngasse 16, A-1050 Vienna, we also offer payments via the following credit cards, among others: AMEX, MasterCard, VISA, Diners Club. Your credit card partner will be instructed to debit the invoice amount from your credit card account immediately after the conclusion of the contract.

6. Delivery are and period

- The delivery of the goods is carried out by shipping with our carefully selected shipping service providers to the delivery address provided by you.
- For delivery times for deliveries within and outside the EU member states, please refer to our shipping costs table or the delivery time information on the respective item detail page.
- When paying in advance, you issue a payment order to your payment service provider. The delivery period begins to run on the day following the payment order to your payment service provider. If the end of the period falls on a Saturday, Sunday or a state-recognized public holiday at the place of delivery, the next business day shall be decisive for the end of the period.

7. Retention of property

The goods remain our property until full payment has been made.

8. Statutory right of withdrawal

The statutory right of withdrawal applies exclusively to consumers within the EU Member States. For the definition of a consumer, section 2.2 of these GTC applies.

9. Legal liability for defects

You are entitled to the statutory claims for defects for products purchased from us.

10. Applicable law, place of jurisdiction

-  The law of the Republic of Austria shall apply to the conclusion and execution of all contracts to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall only apply insofar as the protection granted is not restricted by mandatory provisions of the law of the state in which the consumer has his habitual residence.
- In business transactions with merchants and legal entities under public law, our registered office shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The same shall apply if an entrepreneur does not maintain a general place of jurisdiction in Austria or if his place of residence and/or habitual abode is unknown at the time the action is brought. Our right to invoke the court at another statutory place of jurisdiction remains unaffected by this.

B. Customer Information

1. Individual technical steps leading to the conclusion of contract

The ordering process in our online shop takes place via labelled and self-explanatory buttons which are activated with a mouse click. In order to submit a binding contractual declaration, you must go through the following technical steps:
- Place the item in the shopping cart
- Logging in to the online shop with an existing customer account (user name/password), registering as a new customer or ordering as a guest by entering your data
- Selection of payment method
- Summary of all order data
- Submission of your contract declaration.

2. Storage and retrieval of the contract text after conclusion of the contract

The text of the contract is stored by us. You can call up the text of the contract (such as product descriptions, general terms and conditions and customer information) during the ordering process and print it out and archive it using the print function of your Internet browser. Immediately after your order, we will send you a confirmation of receipt with the data of your order and the contractual provisions, which you can print out and save. After conclusion of the contract, the text of the contract is no longer available to you in our online shop. If you have registered a customer account, your orders will be archived under "Account / Orders".

3. Recognizability and correction of input errors in the ordering process

You can recognize input errors at any time during the ordering process because your entries are immediately saved and visible on the screen. In the event of input errors, please use the labelled and self-explanatory buttons that we provide for you in the ordering process to correct input errors. On the final order page, you can check and correct all order data again before submitting your contractual declaration.

4. Language available for the conclusion of the contract

Contracts in our online shop are concluded exclusively in German.

5. Information on dispute resolution procedures

We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.